Breeze Airways is not recommended by its passengers. The customers state that the airline conditions are poor and the service quality is also average. This American airline is still new in the market with one year of experience and struggles to offer its best at this early stage.
The product and service quality of Breeze Airways is low or below average. Passengers have registered complaints about its lack of planning and irregular operations. While it is also believed that the airline will eventually grow as it is handled by the experienced owners of the industry. If you were planning to try this airline service then look at the key points to analyze its current situation and performance.
| Address | 6340 S 3000 E Ste 400, Salt Lake City, Utah, 84121, United States |
| Website | www.flybreeze.com |
| IATA code | MX |
| URL | |
| URL |
Breeze Airways is an American Airline that offers flights to shorter distances that are not extensively covered by major airlines. The fare prices of its routes are very low and cheap.
Moreover, Breeze Airways also offers free cancellations and changes on customized reservations. Despite all these benefits, passengers have reviewed its overall experience as unsatisfactory. Certainly, it is due to the lack of implementation. It is a new airline and misses a disciplined operational procedure to deliver quality service to its passengers.
Nevertheless, If you are planning a trip and would like to take a chance with the airline, read the following points indicating its performance. These will help you to judge if Breeze Airways is good and make your decision process much easier.
The most common complaint is Breeze Airways’ failure to handle operations during bad weather conditions. It ends up delaying or canceling the flights without any compensation or reimbursement. Breeze Airways had poorly managed such delay situations and did not respond to refund requests.
The Alternative flights offered by Breeze Airways are days apart leading to chaos in the passenger’s schedule. This leads to major disappointment among travelers. Also, many have complained that there were no cab or accommodation services offered to them.
Breeze Airways Cabin Crew performance has been marked as average and people did not have any major complaints about it. Indeed, safety-wise, Breeze Airways can be trusted.
Another complaint that has been registered by a bunch of passengers is regarding the luggage loss and damage. No response on behalf of the airline added to the negative reviews. There was no refund or compensation allocated to reimburse them for their fault.
WiFi is not available on all Breeze Airways aircrafts. It is still in progress and its launch will be limited to very few flights, initially. Probably in the future, you can witness a decent internet connection with Breeze Airways. However, it is missing as per the current updates. There is no specification about the same on the official website.
The seats and onboard services offered by Breeze Airways are not up to the mark. The fleet is not prepared as per the claims and needs improvement. In the upcoming years, there could be visible changes in this section, though.
Conclusion
Breeze Airways is a 2-star rated airline that is not experienced enough and lacks quality service. Since it is owned and handled by David Neeleman who has been part of other existing airline foundations, there are chances of improvement. However, for now, it is a big No to the question-Is Breeze Airways is a good airline.
