What is Air Canada Cancellation Policy

Air Canada Cancellation policy states certain guidelines and rules for passengers who cancel the flight. The policy states that passengers must cancel the flight before the scheduled departure. As per the cancellation policy of Air Canada, the flight must be cancelled via the same mode which was used for purchasing. In case of booking the flight via third party or Air Canada Vacations, passengers must contact the concerned authority for cancellation. One must peruse the Air Canada Cancellation Policy before deciding to dropping your trip. This is because the cancellation process also includes payment of a certain fee and refundability of the remaining amount. Every passenger should be aware of such guidelines thus, we present you with all the important points. 

What is the Cancellation Policy for Air Canada?

Cancellation Policy for Air Canada

Air Canada Cancellation Policy is very flexible and vary depending on the reason for cancellation. Passengers can also request for a refund which is credited after deduction of cancellation fee. However, not all fares are refundable in nature, and some are non-refundable for which may receive a refund in form of travel credits. Moreover, passengers who purchase tickets directly from the airline can only cancel the Air Canada flight via the official website. There are other means for cancellation as well such mobile application, cancellation via phone, or at the ticket counter. You can use any method as per the convenience. However, it is recommended to use the same method as the point of purchase. The following are certain guidelines covered under Air Canada Cancellation Policy:

  • Basic Economy, Standard and Flex tickets are non-refundable tickets. Even if you cancel the flight, it shall make no difference as the amount won’t be deposited.
  • Passengers can use these credits to use for future travel but remember Basic tickets are not eligible for rebooking. 
  • Comfort, Latitude, Premium Economy flexibility, and Business class tickets are the refundable tickets. Air Canada deducts the fine from the original cost and returns the final refundable amount.
  • The cancellation fee for Air Canada flight is deducting depending on the type of fare purchased and time left for departure. 
  • In case you are a frequent traveler, then you can request to transfer the refundable amount into Air Canada Travel vouchers, e-Coupons, ACCredits and other digital certificates.

Air Canada 24 Hours Cancellation Policy

Air Canada lets passengers cancel their flight ticket for free if they apply for cancellation within 24 hours of purchasement. However, that ticket must be bought at least 168 hours or seven days before the scheduled departure. Otherwise, the policy is not applicable. If all the requirements are met the passenger can cancel the ticket and claim a full refund with Air Canada 24 Hours Cancellation Policy. Even non-refundable tickets are refunded in the form of travel credits. Once the 24 hour window is expired, the policy will no longer be applicable. 

How to Cancel Air Canada Flight Tickets? (Various Methods)

Air Canada is a good airline that offers various ways to cancel flight and providing more flexibility in managing flights. Passengers can cancel Air Canada flight using the online means using the official website and application. There are offline means as well, you can cancel the ticket by contacting the airline and provide necessary information. If visiting the airport seems more convenient to you then get your ticket canceled at the ticket counter. Check the following steps to cancel the ticket online:

  • Open the website or navigate to the mobile application on you cell phone.
  • Click on the “Manage My Booking” option.
  • Login using your flight reference number and last name.
  • Now, click on the flight cancellation button and also state the reason.
  • Pay the cancellation
  • If you are eligible for refund then you can simply apply for it.

What is Cancellation Fee for Air Canada?

What is Cancellation Fee for Air Canada

Air Canada Cancellation Fee is applied according to the fare purchased. Thus, it is recommended to buy accordingly if there is uncertainty in your trip. Passengers necessarily have to deposit the cancellation fee to cancel the Air Canada flight successfully. Check the penalty amount from the table below:

Fare TypeCancellation Fee Amount
Cancellation with 24 Hour WindowNo Fee
Basic Cancellation Not Permitted
Standard$25 (canceled under 60 days or less)
$0 (Canceled before 61 days or more)
Flex$100 (canceled under 60 days or less)
$25 (Canceled before 61 days or more)
Latitude $0
Comfort$25 (canceled under 60 days or less)
$0 (Canceled before 61 days or more)
Business $200
Award flights$125- $150 

Air Canada Eligibility Criteria for Full Refunds

Air Canada offers a complete refund with zero fine charged. The conditions and eligibility criteria to receive a full refund from Air Canada is as follows: 

  • Cancel your flight within 24 hours of booking. 
  • Cancellations due to demise of the flying passenger, accompanied or family member are eligible for full refunds.
  • Sudden military orders and flight cancellations get the final amount with zero deductions. 

If your situation is the same as mentioned above, then you can claim a full refund from Air Canada. Remember to raise a request for a refund within the defined timeline. Else, you shall lose the opportunity to retrieve the money back into your account. 

Also carry valid documents proving the reason for cancellation to get a complete refund with zero deductions. any failure to do so or to submit fake documents could lead to higher liability.

What are Air Canada Refund Rules for Involuntary Cancellations?

Delayed flights, flights canceled by Air Canada due to operational concerns, and many other situations that are within the airline’s control are treated as involuntary. In such scenarios, it takes full responsibility for its actions and offers full refund with compensation at times. Compensation might not be there for cancellations beyond the Air Canada control like bad weather conditions, calamity, etc. However, for the inconvenience caused to the passengers, the airline offers compensation.

Firstly, Air Canada arranges and offers an alternative flight for the destination. If you deny the next best alternative as it is not feasible to your timings or schedule, then you receive a full refund. The compensation varies based on the  fare type,route and destination. Check what will be credited in your account along with the original amount as per your route. We tabulated the compensation amount below:

Delay in Hours of Arrival Compensation Amount 
3 to 6 hours 400 CAD
6 to 9 hours 700 CAD
9 hours and more 1000 CAD

Passengers Not Eligible for Air Canada Compensation and Cancellation

There are a few passengers who will not receive any form of compensation for flights delayed or canceled by Air Canada due to the following reasons: 

  1. Tickets that don’t hold confirmed reservations are not eligible for the compensation.
  2. The compensation was made in some other form. 
  3. The delay or cancellation news was shared with you 15 days or before. 
  4. Denied boarding compensation fee was paid already.
  5. You fail to claim compensation within one year of cancellation and delay

Frequently Asked Questions (FAQs)

What is Air Canada Cancellation Policy for involuntary changes? 

Air Canada cancellation policy offers an alternative flight for the same route and even compensates for delays and cancellations due to reasons that are within the airline’s control.

How much does Air Canada pay for flights canceled by the airline?

Air Canada pays compensation starting from 400 CAD to 1000 CAD depending on the number of hours the flight has been delayed in arriving at the destination.

Can I get my money back if I cancel my Air Canada flight?

Cancellations within 2 hours or due to health issues or the demise of the ticket holder or family members are entitled to receive a full refund. 

Does Air Canada charge a fine if I cancel my ticket within 24 hours?

Yes, if you cancel the flight within 24 hours of booking with 7 or more departure days, then you are entitled to receive a full refund.

How much is cancellation fee for Air Canada?

Air Canada Cancellation Fees can vary from $25 to $125 per passenger and per flight.

What is Air Canada cancellation fee for the Basic fare?

Air Canada does not allow any cancellation for Basic fee, the entire amount is treated as a penalty. 
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