Turkish Airlines cancellation policy has separate rules for cancellation and refund for each fare type. The refunds are also impacted by the timing of cancellation. Not every ticket is eligible for the refund. There are restricted tickets that come under the non refundable category and are only allowed for changes. On the other hand there are tickets eligible for refunds but receive a deducted amount, subtracting the taxes and cancellation fee. The eligibility criteria for refunds is defined in the later section.
Turkish Airlines Cancellation policy considers time and reason of cancellation, fare type, and the route for refunding the amount post deductions of taxes and fines. There are very few cases where the full amount is refunded to the individual’s account. One such is the 24 hours cancellation policy that is applicable to all tickets. Turkish Airlines 24 hours Cancellation Policy enables individuals to receive a full amount in refund.
As per the policy, If a booking with 7 days or more departure time left is canceled within 24 hours of purchase, it is eligible for full refund. Both the conditions, that is the departure time should be 7 days or more since the day of booking and the cancellation must be within a day to receive the full amount in your account.
Other than this, there are emergency and genuine conditions like demise of a close relative of passengers, health and medical related problems, which Turkish Airlines accepts and refunds the amount without charging any fine or deducting any fees.
Concluding the full refund offered by Turkish Airlines. The next passage highlights the terms and eligibility criteria required for generic cancellations. If a person does not follow or qualify the defined norms, then he/she will not be able to claim for the refund.
People who have booked directly from the official website of Turkish Airlines can claim a refund if their tickets are refundable.
Group Travelers can seek refund but after visiting the office as there is a procedure for a bunch of bookings, all canceled at once. The fine charges shall be different for the same.
Apart from this are the ticket types purchased through different modes of payment like cash, credit, cheque or any other. For these the refund policy decides whether or not the tickets are refundable. If the tickets are refundable what amount will be refunded after deducting a specific amount for each fare type.
Turkish Airlines allow refunds for the award tickets in terms of miles and cash refunds for the other forms of tickets. If there are future plans for the same planned trip, then rebook the flight by re-scheduling or booking an entire new flight. There shall be differences in the fare charges and must be separately. Also, not the entire amount will be refunded, fines will be charged according to the rules dedicated for each ticket type and the time of cancellation. Evaluate the deductible charges for your ticket type from the below listed content.
The Award tickets are refunded with miles if the ticket is valid for refunds. Cancellations can be done through an online and offline mode. However, individuals who did not pay their VAT via the Miles are not eligible for online cancellations. Offline ticket counters are open for cancellations of award tickets whose VAT is paid separately by cash or credit, instead of the Miles.
The refund rules and norms are different for the same cabin but different routes. The flexibility for cancellation is very different for the International and national routes. The wide difference in the amount deducted and fine charged is also clearly visible.
Domestic fares of Turkish Airlines qualification for refunds on the various types of the seat and ticket types. There are four ticket types and each have a separate refund and cancellation policy. Read the policies of the ticket you purchased from the following information.
No Show: Only landing charges will be refunded
No Show: Apart from the landing charges, No Show tickets are non-refundable.
TRNC-Erans flight cancellations are not allowed.
No Show: Only the tax amount will be refunded and the cost of the ticket can not be retrieved back.
| Ticket Type | Refunds Policy |
| Promotion | Non refundable but taxes are refunded |
| Semi Flexible | Partial flight: Refunded amount will be original amount minus the distance covered fare. |
| Before departure: Fines and charges applied but refundable | |
| Flexible | Partial Flight: Cost of flying the partial distance will be deducted from the refundable amount |
| Before departure: The refundable amount is subject to fine and other charges deductions | |
| Business Promotions | Only tax amount is refundable for this fare type |
| Business Semi- Flexibles | Partial Flight: The amount of the flight used will be deducted from the total cost |
| Before departure: Final amount will be issued after subtracting fines and charges applied on the original amount | |
| Business Flexible | Partial Flight: The cost of flight taken is deducted from the original cost |
| Before departure: Fines and charges are levied on the original ticket fee |
Turkish Airlines Branded fares are majorly divided into four categories. Further, these major categories are subdivided into other fare types. The norms for the cancellation and refunds differ for the sub categories. Read the details below.
| Ticket Type | Refunds Policy | |
| Economy Class | Eco Fly | Non-refundable |
| Extra Fly | Non-refundable | |
| Prime Fly | 120 Euros (140 USD) will be fined on Prime Fly tickets | |
| EconomyClass Exceptional | Eco Fly | Non-refundable |
| Extra Fly | Non-refundable | |
| Prime Fly | Refundable but charges will be levied on the original amount. | |
| Business Class | Business Fly | Non-refundable but reissued for 60 Euros |
| Business Prime | Refundable and full amount will be refunded. No charges are levied on Business Prime Tickets. | |
| BusinessClass Exceptional | Business Fly | Non-refundable |
| Business Prime | Full amount refundable with zero fine applied. | |
These rules apply for tickets with connecting flights or codeshare flights with the AnadoluJet Airlines. The refund rules are specific to the domestic fares.
TRNC-Ercan flights
Promotional Fares (F/U/W/P/V)
450 Turkish Lira will be charged from the passengers. The fare difference is not refundable for the class’ fare difference.
Flexible Fare Classes (B/M/A/H/S/O/E/Q/T/L):
If the flight is canceled when less than 12 hours are left, then the money is non-refundable.
However, 250 TRY will be deducted and the rest will be refunded for flight with more than 12 hours left.
Promotional Fare Classes(F/U/W/P/V):
Only Taxes are refunded and rest is non-refundable.
Check the cancellation and refund policies for promotional and flexible under two major categories.
Flexible Fare Classes (B/M/A/H/S/O/E/Q/T/L):
Flights can be canceled within 12 hours or more and will be charged 400 TRY.
Cancellation is not permitted for flights less than 12 hours. Yet, the taxes are refunded which do not include the petrol and other charges.
Promotional Fare Classes (F/U/W/P/V):
Flexible Fare Classes (B/M/A/H/S/O/E/Q/T/L):
Promotional Fare Classes (F/U/W/P/V):
Only tax amount will be refunded irrespective of the time duration.
Flexible Fare Classes (B/M/A/H/S/O/E/Q/T/L):
Promotional Fare Classes (F/U/W/P/V):
Flexible Fare Classes (B/M/A/H/S/O/E/Q/T/L):
Promotional Fare Classes (F/U/W/P/V):
Class difference is not refunded and even charged if it was not done yet. Rest the entire amount will be refunded for 2 or more hours flight cancellations.
If you booked an international route trip, then confirm if it is a codeshare or interconnecting flight. If it is , then rules of cancellations will apply according to the AnadoluJet Airlines. Majority tickets will be fined for a charge specific to the situation and the refunds will be accordingly. The refund rules of these tickets can be clarified via a customer care call or by visiting the website.
Weather disruptions, emergency situations, operational default are few of the reasons due to which an airline has to cancel the flight. Here the travelers themselves do not intend on canceling the flight. Hence, it is called the Involuntary cancellation and change.
Individuals have the right to claim the original amount due to the cancellation. At times, the airline offers alternatives of the scheduled flight with a different time or date. Turkish Airlines tries to offer the next best possible flight to reduce the inconvenience caused to the passengers.
However, if the other flight schedule or route does not suit your timings then you have the right to cancel the flight and claim a refund. At times the changed flight is over the budget due to the fare differences, in such case scenarios, cancel the flight offered and get the money refunded.
In case if the Airline is unable to offer any alternative, then it directly redeposits the amount in the payer’s account.
It is not necessary that the entire amount will be refunded. In case of delays the airline repays deducted after calculating the delayed timing. Else, the option to book the alternative is still applicable.
Turkish Airlines official site states that not the entire amount will be refunded for cancellations under extraordinary situations.
The Airline defines certain circumstances as Extraordinary and do not guarantee full refunds for such instances. Pandemics, diseases, earthquakes, floods, other natural calamities that are termed as emergency situations fall under this category.
People can visit the website, mobile application or the ticket counter for claiming the refund. The Turkish Airlines will notify via an email or text message that the flight has been canceled. Firstly you can check the next available option from the ‘ Manage Booking’ tab. If it suits then the problem is resolved.
If not, then stay on the same Manage Booking section and request for the refund. The airlines after calculating the amount will credit the amount in the bank account.
Remember to keep the bank details ready to submit if the transaction was made through cash. Online payment methods receive the amount back in the original form of payment.
Key Takeaways
Turkish Airlines has a very detailed cancellation and refund policy. It restricts and allows refunds to specific categories of ticket type based on various factors. Fines and charges are also deducted on the majority of the tickets. A category of business class tickets enjoy full refund. While many Economy class seats fall under the non-refundable category.
Passengers can claim the refund by following a few steps. Online Turkish cancellations can be made by visiting the website or the mobile application. The airlines shall regarding the refund process and send an email after crediting the amount. The passengers whose flight got canceled due to emergency situations or airlines operational issues will be informed a few hours prior to the flight and the amount will be credited in the account.
