How To Cancel Vietjet Air Flight? All You Must Know
Canceling a Vietjet flight is not a difficult task anymore. Passengers can take advantage of the easy cancellation process in Vietjet Airlines. Airlines provide you with more than one option to cancel a flight such as online cancellation, through phone, or even at the airport. The passenger also becomes eligible for a complete refund after the cancellation if it’s done under the released guidelines of the airlines. This page will help you know how to cancel Vietjet Air flights, its cancellation policies, and other related information.
Passengers who don’t want to or can’t travel after reserving the flight because of any emergency can book the flight on Vietjet Airlines. The cancellation process is very easy and doesn’t take much time to complete. The airlines provide more than 1 process to cancel the flight so that travelers can choose the method they want. Below mentioned are the processes Vietjet Air provides:
1. Online Cancellation
2. Via Phone Call
3. Visit the Airport
Cancel Vietjet Air Flight Online
One of the most easiest and convenient ways to cancel a Vietjet flight is to do it online. To cancel a Vietjet flight online, travelers must follow the mentioned steps:
Enter the Reservation Code, First Name, and Last Name.
Select the flight that you want to cancel.
Click on the “Cancel Flight” option.
Check the refund amount and confirm.
Vietjet will proceed with the cancellation and refund. Notifications will be received on your registered phone or email.
Note: Once the Vietjet Air check-in is completed, the passenger will not proceed with the online cancellation.
Vietjet Flight Cancellation Via Phone Call
Many passengers don’t prefer the online process for cancellation because of safety concerns. In this situation, passengers can call the Guest Care Staff through the airline’s care number to resolve their queries. To cancel Vietjet flight by phone, follow the steps below:
Call the airline directly and wait for the IVR to complete.
Choose the option to connect with the live executive.
Provide all the relevant information like Booking Number, Reference Number, Passenger Name, and flight details.
Inform the care staff about the cancellation.
Guest care staff will proceed to cancel the flight.
Confirm the cancellation.
Ask for a refund if applicable.
Cancellation and refund-related notifications will be received on the registered phone or email.
VietJet Flight Cancellation At The Airport
The time allowed to cancel the flight at the airport is up to 3 hours before the flight departure. Passengers who don’t prefer both above-mentioned ways can go for the third process. Travelers can directly visit the airport counter to cancel the flight. Usually, the Skyboss fare or Skyboss Business fare will be eligible for the same:
Visit the Vietjet counter at the airport.
Ask the Guest Care Staff at the counter to cancel your Vietjet flight.
Care staff will ask for the required details such as Name and Booking Ref. and flight information.
Ask for the refund options and amount.
Confirm the cancellation
Wait for the notification to be received on the registered email or phone.
Vietjet Air Cancellation Policy
Before taking any action regarding the Vietjet Flight cancellation, passengers must read all the policies and guidelines to avoid any confusion or misinformation. Vietjet Flight cancellation policy clears all the possible doubts of travelers and gives them the freedom to cancel the flight without any hassle. Check Vietjet Air Flight cancellation policy applicable for all fare types:
Vietjet Air Skyboss Fare and Skyboss Business Fare:
Passengers must cancel the booking up to 3 hours before the scheduled flight departure.
Cancellations can be done through the official website, via phone call, or/and by visiting the airport counter directly.
Passengers are not eligible to cancel the flight after the scheduled departure.
Refund will be received in the form of Credit Shell with a validity of 2 years from the date of cancellation.
A Vietjet cancellation fee will be applicable if the cancellation is not done within the free cancellation policy.
VietJet Air Deluxe and Eco Fare:
VietJet cancellation charges are applicable as per the policy.
No-show reservations will be canceled automatically and the complete amount will be forfeited that will be non-refundable.
Passengers must cancel the flight up to 24 hours in advance before the departure of the flight.
The refund amount will be received in the form of a credit shell that will be valid for 6 months from the date of cancellation.
Vietjet Air may eliminate cancellation fees in specific situations, such as a medical emergency or military deployment.
Vietjet 24-Hour Cancellation Policy
Vietjet provides passengers with a flexible cancellation policy that allows them to cancel the reservation without paying any cancellation fees. Travelers must follow the 24-hour flight cancellation policy in order to receive a full refund and will not have to pay a single penny. Check the Vietjet 24-hour flight cancellation policy below:
Passengers must cancel the flight within 24 hours of making a reservation and at least 7 days prior to the scheduled flight departure to receive a full refund.
Any promotional or discounted offers will not covered under 24-hour cancellation.
The 24-hour cancellation service is applicable for Vietjet direct and connecting flights as well.
If the changes are made after 24 hours of reservation or between 7 days of flight departure, a complete refund will not be given to the passenger.
Vietjet Air Refund Policy
The airline clearly refuses to offer refundable ticket fares. However, the fare prices can be refunded depending on the period/time when a passenger cancels a flight. Check the below-mentioned points to understand the refund policy clearly:
A complete refund will be given if the cancellation is done within 7 – 60 days before flight departure.
If the cancelation is done within 24 hours and at least 7 days of flight departure, a full refund will be provided.
A full refund will be received if in any case the airline cancels the flight itself.
Also, if the flight gets delayed for at least 2 hours, the complete amount will be refunded.
If the is canceled due to any medical emergency, death, or any other severe issues, then the full refund will be initiated to the passenger (Complete medical documents must be submitted to proceed).
VietJet Cancellation Fee
Vietjet Air provides a flexible policy for the Vietjet cancellation fees through which the airline decides to deduct the charges for the cancellation. Vietjet flight cancellation charges depend on the time when the cancellation was made, and some other factors as well. Check the table below to completely understand the charges applicable:
Cancellation Period
Cancellation Fees
Within 24 hours of booking and at least 7 days prior to departure
USD 0
60-+ days before departure
USD 0
31 – 59 days before departure
USD 69
7 – 30 days before departure
USD 99
6 days – 1 hour before departure
USD 119
Vietjet Air flight cancellation process can be very challenging for many passengers if they don’t follow the policies. If the cancellation is done within the release guidelines, then it’s not a heavy task for anyone. Vietjet Air provides a simple process to make the cancellation and get a refund for the flight booked. This guide will help you understand how to cancel Vietjet Air flights, its cancellation and refund policies, and other related information. Read the complete information before planning for your next trip with Vietjet Air to make it a happy and stress-free travel.
Frequently Asked Questions (FAQs)
How do I cancel my Vietjet ticket?
To cancel a Vietjet flight, visit the official website. Select the “My Trips” option and enter details such as booking number, first name, and last name of the passenger. Then, select the “Cancel Flight” option, confirm, and proceed.
Can I change my Vietjet booking?
Yes, you can change your Vietjet booking through the official website, by making a phone call, or even by visiting the airline’s ticket counter at the airport.
Is Vietjet really a low-cost airline?
Vietjet is a low-cost carrier that provides low-cost but decent-quality services to passengers. It is one of the first privately owned airlines in Vietnam.
