How to Check In Thai Airways

Travelers may check in for Thai Airways flights through the official website or at the airport. There are several other methods as well that passengers can use according to their convenience. Travelers are informed that the Thai Airways Check-in counter opens three hours before the scheduled flight departure. Everyone should complete their check in 40 minutes before the flight takeoff as after that the counters are closed. 

Thai Airways International Public Company Limited is the national carrier of Thailand. The airline was formed in 1961 and commenced flying in 1988. Its head office can be located in Vibhavadi Rangsit Road, Chatuchak district, Bangkok. Airways initially operated flights from Suvarnabhumi Airport and now has other airport hubs for the operation of its flights. Thai Airways is a member of Star Alliance. Millions of passengers go through Thai Airways check In and prepare for their flights every year. 

Thai Airways Check in Process

Thai Airways Check-in Policy

Thai Airways Check-in allows passengers to check in for flights either through the official website, by phone, or at the airport.  In addition, the airline has introduced a self-check-in system at the airport for its customers. Passengers are required to present their passports upon reaching the airport. Concerned officials will then check the required documents and issue the boarding pass. If the passenger is carrying luggage then he/she should drop it off at the baggage drop. Passengers using Thai Airways Web Check In spend less time at the airport waiting. The boarding pass is already issued, passengers just have to complete security formalities. The following are the other methods for Thai Airways Check In:

  • Thai Airways Online Check In
  • Check-in through the Mobile Application
  • Self Check-In through Kiosk
  • Check-in at the Airport

Passengers must note that the kiosk check-in facility is available at selected airports only. The names of those airports are – Bangkok- Suvarnabhumi, Copenhagen, Frankfurt, London, and Narita.

Thai Airways Check In Time

Thai Airways Check In Time at the airport counter is the same for domestic and international flights. The counter for check-in is accessible three hours before the flight departure and closes 40 minutes before the scheduled takeoff time. After that, the boarding gate is opened an hour and fifteen before the flight takes off which closes 10 minutes before you catch your flight. Passengers should be aware of Thai Airways Check In Time to complete the formalities timely on the day of the flight. In addition, it is more convenient to opt for Thai Airways web check In as it can save the same time on your travel journey and you can avoid those long-standing lines at the airports. 

What are the Necessary Documents Required for Thai Airways Check-in?

What are the necessary documents required for Thai Airways Check-in

Passengers have to present the necessary documents upon reaching the airport. Such documents are needed to complete the identification process. Otherwise, the authorities may deny boarding. We have listed out the necessary documents according to the nature of the flights:

  • For National Flights: Any government-issued identity card that must have a photograph as well as a valid passport for adults. In the case of children and infants, a birth certificate, identity card, or passport must be present for identification. 
  • For International Flights: Passengers should have a passport with a minimum validity of six months or more. It should be valid up to your return date. In addition, the candidate must hold a visa required to meet the requirements of the country visited. Passengers can contact the country’s embassy (you’re visiting) to consult the visa and passport requirements. Moreover, you also have to present a return ticket and documents required for further airport formalities. 

Steps for Thai Airways Online Check In

Steps for Thai Airways Online Check In

Thai Airways Web Check-In is available from 24 to 48 hours before the scheduled departure. Online check-in can be done through either the official website or via the mobile application. Passengers are informed that Thai Airways Online Check In is not valid for upgraded flights using Royal Orchid Plus miles. Now, refer to the following guidelines to complete the online check-in for your flight and avoid long queues at the airport:

  • Go to the official homepage of the airline through this link –
  • Search the homepage and click on the “iCheck-in” option.
  • Now, enter your last name and any of the following information:
    a) Booking reference number
    b) Electronic ticket number
    c) Frequent flyer program number
  • Afterward, click on the “Submit” button.
  • You will be taken to a new page, follow the on-screen instructions to complete the procedure.
  • Once you are successfully checked in, select your seat and get your boarding pass.
  • Passengers can get a boarding pass through various options:
  1. Through text message

2. Sent to email address

3. Print at the airport

4. Download and print now

Thai Airways Check In through Mobile Application

Thai Airways Check In through Mobile Application

The other convenient way is the Thai Airways Check In through Mobile Application. This implies that the flight check-in is at your fingertips. Simply, download the application from either App Store or Google Play. Install it on your phone and complete the necessary sign-in procedures then follow these instructions:

  • There will be a separate section for online facilities. Navigate to the app and click on the check-in option.
  • Similar to web check-in, provide the necessary flight details to kick start the procedure.
  • Now, complete the mobile check-in and print your boarding pass.
  • While at the airport you can get a hard copy of the boarding as well or simply show the e-pass before boarding on the plane. 

Thai Airways Self Check-in via Kiosk

Thai Airways Self Check-in via Kiosk

Thai Airways Self Check-in via Kiosk is an automated service that allows passengers to get boarding passes with ease. Now, passengers do not have to wait in queue at the check-in counters. Passengers can find this facility for domestic route flights departing from Bangkok on international travel and at Bangkok Suvarnabhumi, London Heathrow, Frankfurt, Copenhagen, and Tokyo Narita. Passengers are allowed to select or change their plane seat 12 hours before the scheduled flight takeoff time. This service is perfect for those who want to spend less time at the airport check-in counter.

However, passengers who require special assistance like wheelchairs, medical attention, or unaccompanied minors may require assistance from the staff. The following points will guide you on how to use the Thai Airways self check-in Kiosk:

  • When you are near the airline’s check-in counter, you can locate a designated row of kiosk machines which may look like a computer screen. There will be an employee to help you out in operating the kiosk machine.
  • Select the “THAI” airline option on the screen.
  • After that, choose the preferred language for further procedure. 
  • Now, get yourself identified through any of the following:

          (i) Booking reference number

          (ii) E-ticket number

          (iii) Frequent flyer program

          (iv) Boarding pass barcode

  • Once you are identified, you just have to follow the on-screen instructions one by one up until you get the boarding pass.

You can leave the baggage at the bag drop after getting the boarding pass and head straight to the security.

Check-in At the Airport for Thai Airways 

Check-in at the Airport for Thai Airways 

Passengers can also check in at the airport, there will be designated counters for check-in. The staff will guide you to stand on a particular row according to your flight ticket. Necessary documents will be checked at the counter by providing crucial flight details to the representative. Check-in counter for all domestic and international flights are as follows: 

Fare ClassCheck-in Counters
Business Class and Royal Orchid Plus Platinum memberCheck-in Counter at Row A
Economy Class and Royal Orchid Plus Gold memberCheck Counter at Row H
For flights to/from Japan and Korea
(starting from 08:00 PM & 10:20 PM)
Check-in Counter at Row B

Thai Airways Contact Information

Passengers facing trouble may contact the airline directly for a quick solution. The following contact details will connect you with the Thai Airways:

  • Phone Number – (66-2) 356-1111
  • FAX Number – (66-2) 356-2222
  • Email ID –

Thai Airways Check in FAQs

When can I check in on Thai Airways?

The Thai Airways check-in counter opens three hours before the flight takeoff time and closes ten minutes before the scheduled departure. 

Does Thai Airways have self check-in?

Yes, Thai Airways has self check-in facilities for its passengers. However, it is available only in five selected airports named Bangkok- Suvarnabhumi, Copenhagen, Frankfurt, London, and Narita.

How long is the online check-in for Thai Airways?

Online check-in for Thai Airways is available from 24 hours to an hour before the flight’s scheduled takeoff.

Is it mandatory to web check-in on Thai Airways?

No, passengers can check-in using whatever method is convenient to them. Thai Airways provides both online and both means to check-in for flights. 

Where are the Thai check-in counters for domestic flights?

Passengers can locate the Thai check-in counter for domestic flights through entrance 2. There will be designated row c for domestic flight check-ins.

How early can I check in Thai Airways?

Thai Check-in Counters are open from 04:30 in the morning for every flight. In addition, Thai Airways check in time starts 24 hours before the scheduled departure. 
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