Passengers can cancel a flight on VivaAerobus by contacting the Customer Service Center directly. Uncertainty arrives without a knock on the door leaving many plans in life affected. Hence, the airline introduced Viva Aerobus Cancellation Policy for passengers. You can cancel VivaAerobus flight within 24 hours for free and claim a full refund. So, if you encountered an unforeseen situation then you must be wondering How to Cancel Viva Aerobus Flight? Well, the steps are rather easy and quick. You can refer to the information shared on this page to Cancel VivaAerobus Flight. We would like to remind you that Zero fare holders cannot cancel or change their flights.
Viva Aerobus Flight Cancellation Policy says that if something urgent has come up and the passenger is unable to take flight then the flight can be canceled free of cost within 24 hours of booking. Under VivaAerobus 24hrs Cancellation Policy, the passenger is given a full refund of ticket payment. However, no refund is allotted if the cancellation is done after a day of purchase.
Viva Aerobus Cancellation Policy does not provide any refund option if cancellation is made after 24 hours. Only The Airport Use Fee (TUA) will be refunded in such cases. In addition, passengers can request for TUA fee refund up to 30 days after not taking the scheduled flight. Individuals must go through the terms and conditions to gather more information on TUA refunds.
Furthermore, if your reason to cancel VivaAerobus flight is serious then you must contact the customer service center. According to your condition and the airline’s compensation policy, a passenger may cancel their flight. Additionally, it is recommended to buy the airline’s travel protection, Full Refund, to avoid such conditions. Scroll through to know more about Viva Aerobus Flight Cancellation Policy.
Now the question must be arising, how do I cancel my VivaAerobus flight? Passenger can cancel their flight by dialing the customer care number. Check the below-mentioned steps on How to Cancel a Flight on VivaAerobus?
The Viva Aerobus Customer Care Service will assist you in canceling the flight without any hurdles. So, there are several ways to reach the customer care agent, you can choose any option that is convenient to you.
*Passengers may also Change Flight Viva Aerobus, in case canceling a flight is not convenient.
| Calling From Mexico | 81 82 150 150 atencion.clientes@vivaaerobus.com |
|---|---|
| The United States | +1 866 FLY VIVA(+1 866 359 8482) |
| Columbia | + 57 800 5189402 |
| Address | Monterrey International Airport. Terminal C, Miguel Aleman highway Km 24, Apodaca, NL, Mexico, C.P. 66600 |
Follow these steps to check if cancellation can be done online on the official website:
Yes, it is possible with VivaAerobus Full Refund travel protection. Passengers can claim a full refund for canceling a flight due to unforeseen events. This is a type of travel insurance provided by the airline which can be added at the time of reservation. You can purchase this coverage simply by selecting the “Full Refund” option when booking a flight with VivaAerobus. This will protect your reservation when life happens. Passengers just have to cancel the Viva Aerobus flight before the scheduled departure and request for refund. The following are the circumstances that are covered under VivaAerobus Full Refund Travel Insurance
| Coronavirus diagnosis | Ban on travel by the Government |
| Getting ill unexpectedly | The Demise of Ticket Holder |
| Wedding Ceremony Cancellations | Complications in pregnancy |
| Sudden Unemployment | Forcefully relocating job |
| Job Change | Failure of scheduled airline |
| House Fire Incident | Failure of the vehicle on the way |
| Occurrence of accidents that affected travel plans | Ticket holder examination date change |
| Injury to Ticket Holder | Victim of Robbery |
| Pre-existing medical conditions getting worse | Legal summon issued in the name of the ticket holder |
Passengers can contact MAS Services to request a full refund after Viva Aerobus Flight Cancellation. If you have bought the Full Refund travel protection plan then you can follow these quick and easy steps:
1. Reach out to MAS Services. You can contact them any time of the day as it is available 24*7. Refer to the below-mentioned contact details
2. Now, you have to verify the Viva Aerobus Cancellation Criteria and provide the necessary documents.
3. After successful interaction on the phone, the concerned authority will contact you regarding the status of the cancellation request.
The airline refers to its Viva Aerobus Compensation Policy for canceled and delayed flights. Passengers are compensated according to their situation on the day of the flight, delayed hours, and the cause of delay and cancellation.
| Delayed Time | Compensation |
| One to two hours | 75$ worth of electronic vouchers that can be used to purchase another flight on the Viva Aerobus website. |
| Two to three hours | Vouchers are worth 8% of the delayed flight total cost. |
| Three to four hours | Electronic voucher worth 8% of the delayed flight total cost. Or Food & Beverages Or Redeemable Coupons |
| Delayed for more than four hours or flight cancellation | Electronic voucher worth 25% of the delayed flight cost and providing a ticket to the next Viva Aerobus flight Or Option to change flight date within the next 30-day period plus a voucher that is equivalent to 25% of the delayed flight total cost.Or A Refund of the ticket or the amount of the untaken flight with a voucher that is equal to 25% of the delayed flight cost. |
