How to Cancel a Flight on Aeromexico

Passengers can cancel Aeromexico flight online, at the ticket office, or by contacting the airline directly. You may need your travel details like confirmation number for a successful cancellation. A change of plan can happen at any time and puts you in a situation where no other options are available rather than canceling a flight. Cancellation can be a difficult task for many travelers after confirming the reservation. Passengers can refer to Aeromexico Cancellation Policy for guidance. This page as well dictates the important aspect of the policy.  

Aeromexico Cancellation Policy

Aeromexico Cancellation Policy

Aeromexico also released some useful guidelines to help passengers follow the process without any hassle. These guidelines are based on Aeromexico cancellation policy. This will clear the doubts of passengers if any, and guide through the process leading no complications. Check the below points to understand the cancelation process in a more crystal clear way:

  • No cancellation fees will be charged for the First Class, Business Class, Premium Economy Class, and Economy Class as well. These are also applicable for domestic and short-haul international routes.
  • Passengers will have to pay the difference amount in case of a new expensive flight.
  • The airline entertained the cancellation request for flights booked via Aeromexico’s official website, customer care, or at the airport. 
  • Both restricted and non-restricted fares come under the Aeromexico cancellation policy.
  • The refund received by the original source of payment within 7 to 10 business days.
  • Basic or Value fare ticket passengers are eligible to claim a complete refund in case of any cancellation due to restrictions from the government or bad weather issues.
  • Passengers are only eligible to cancel a flight at least 2 hours before the flight departure.

Aeromexico 24-Hour Cancellation Policy

With this cancellation policy of Aeromexico, passengers can cancel a flight within 24 hours reservation. No cancellation fee is charged irrespective of purchased fare, selected destination, or travel class. However, this request is approvable only when its is made at least 7 days or more before scheduled departure. Not only that, Aeromexico 24 hours cancellation policy guarantee full refund of all tickets. Passengers get refund amount transferred to their account within 7 to 10 business days. In addition, if you fall under following categories, cancellation process is not initiated:

  • Cancellation made outside 24 hours window are subjected to a cancellation fee of $200. The remaining amount is refunded. 
  • Group booking or booking of than 10 passengers in a single reservation are not eligible for 24 hours cancellation. 
  • If the ticket is purchased through miles then this policy is not applicaple. 

How to Cancel Aeromexico Flight?

Aeromexico makes the cancellation process very easy for its passengers by providing the most convenient way of canceling a flight. These processes include canceling a flight online, via phone call, and canceling it by visiting the Airport.

Aeromexico Flight Online Cancellation

Almost every airline provides the facility for online cancellation because this is the most convenient way of doing it. It doesn’t require the passengers to be available physically or go anywhere. This can be done by sitting on a couch and making a few clicks on your mobile phone, or desktop. Follow the below steps to cancel Aeromexico flight:

Aeromexico Flight Online Cancellation
  • Visit the airline’s official website.
  • Login and enter the 6-character confirmation code received by email.
  • Click on the “Manage Booking” option.
  • Enter the “Confirmation Code” and “Last Name”.
  • Select the “Cancel Flight” option.
  • Check the details for the flight refund.
  • Confirm the cancellation.
  • Make the payment if applicable.

Cancel Aeromexico Flight through Offline Channels

Cancel Aeromexico Flight Offline

Passengers who are not comfortable or don’t feel secure with the online cancellation process are also able to cancel the flight by making a phone call directly to the airline. Follow the steps given below to cancel the flight:

  1. Call the Aeromexico Airlines toll-free number.
  2. Follow the instructions on IVR.
  3. Let the agent connect to resolve the issue.
  4. Request the flight cancellation when the agent connects.
  5. Provide all the required details for cancellation.
  6. Confirm the cancellation, and ask for a refund.
  7. Pay the cancellation charges if applicable.
  8. A confirmation email will be received on the registered email ID after cancellation.

Aeromexico Flight Cancellation At The Airport

Aeromexico Flight Cancellation At The Airport

There are a number of passengers who still prefer to cancel or change an Aeromexico flight by visiting the airport directly. They don’t feel secure canceling the flight through these online modes. Passengers can directly visit the airline’s ticket counter at the airport. The Guest Care Staff will be available to entertain the query. Request the care staff to cancel the flight, and provide all the relevant information asked by them. Care staff will then cancel the Aeromexico flight on the passenger’s behalf. Ask for the refund, confirm the cancellation, and make the payment if applicable.

Fee for Aeromexico Canceled Flights

Aeromexico Cancellation Fee

Apart from the 24 hours cancellation window, the airline charges Aeromexico cancellation fee to concerned flights. Check the charges below for making a cancellation:

  • If the cancellation is done as per the 24-hour cancellation policy, no amount is charged. Cancellation outside this window is subjected to $200 cancellation fee.
  • The passenger is eligible for a refund or a credit voucher depending on the fare conditions. Vouchers have a validity of 365 days from the date of cancellation. 
  • Aeromexico may not charge cancellation fee for flights within Mexico, Puerto Rico, the Caribbean, and the U.S.
  • If you bought a Classic or Comfort fare, you will have to pay around $200 to $500 for flight cancellation. The amount is subject to selected route and purchased fare. 
  • The airline will not charge any fee for flight cancellation due to the demise of a passenger or any family member. 
Aeromexico FaresBasic FareClassic FareAM Value FareFlexible FarePremium Fare
Within 24 Hours of Flight DepartureNo ChargeNo ChargeNo ChargeNo ChargeNo Charge
Within 24 Hours of Flight DepartureNot AllowedNot Allowed$200$200No Charge
Within 24 Hours of Flight DepartureNot AllowedNot AllowedNot Allowed$200No Charge

Aeromexico Refund Policy for Canceled Flights

Passengers with flexible or premium fares are entitled to full refund, it is also applicable for tickets canceled within 24 hours window. Mind you, the ticket should be refundable in nature to claim refund from the airline. Non-refundable ticket holders can claim refund only when the ticket is canceled within 24 hours and at least 7 days before the scheduled departure. The refund amount is transferred to the original source of payment used for purchasing the ticket. This may take up to 7 to 10 business days. However, if you purchase the ticket with cash or cheque, the refund process may take around 20 to 25 days. 

Note that there are certain conditions which may lead to no refund irrespective of your eligibility. If the flight is canceled due to natural calamities or uncontrolable reason, the airline is not liable to refund the amount. Moreover, if the passenger cancel the ticket closer to departure date, it is possible that entire cost is treated as penalty. 

Aeromexico Compensation Policy for Canceled Flights

Passengers are entitled to compensation of up to 600 EUR for flights canceled by the airline. This covered under the EC 261 and applicable to flights originating from Europe and operated by the Mexican air carrier. 

However, when the reason of cancellation is out of control, the airline will not be responsible for compensating the passengers. The airline will surely compensate the passengers in trouble when the cancellation is done from their end. If the airline is responsible, they must inform their customer about flight cancellation at least 14 days before the date of departure. If not, the passenger is entitle to compensation under EC261. 

The compensation amount varies depending on multiple criteria, one of them is the length of the delay and how early the customer was notified. Aeromexico will offer you option of booking an alternate flight to the same destination or you can choose to get a full refund. 

Frequently Asked Questions (FAQs)

Is there a cancellation fee with Aeromexico?

Aeromexico’s Economy flight tickets can’t refunded as these are non-refundable. The cancellation fee for a refundable Aeromexico Economy flight ticket is upto $200.

How to cancel a flight with Aeromexico Airlines?

You can cancel a flight with Aeromexico through the official website, by calling a toll-free number, or even by visiting the airport directly.

Can I cancel the Aeromexico reservation for free within 24 hours?

Yes, you can cancel the Aeromexico reservation free of cost if the cancellation will be done within 24 hours of making a reservation, and at least 7 days before the scheduled flight departure.

Can I cancel my Aeromexico flight and get a refund?

Yes, you can cancel the Aeromexico flight under the cancellation policies in order to get a full refund.

Does Aeromexico allow for cancellation?

Aeromexico allows the cancellation of the flexible tickets. Also, the tickets were purchased through Aeromexico’s US website under the policies. Passengers are not eligible to cancel non-refundable tickets.
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