How to Check in VivaAerobus

Go to the VivaAerobus website, visit the “My Booking” page, enter the reservation code & last name then download your check-in boarding pass. Passengers can complete the check-in procedure of VivaAerobus online or at the ticket counter 72 hours before the domestic flight. This page communicates steps on How to Check-in VivaAerobus for hassle-free travel. Though checking in is now a lot easier with VivaAerobus Web Check-in. However, travelers must be aware of the purchased fare type and check-in time. Hence, this page presents you with important details of VivaAerobus Check-in Time & other guidelines. 

VivaAerobus Check-In Policy

VivaAerobus Check-In Policy

VivaAerobus Check-in Policy consists of some important things that travelers must remember before flying. Passengers are not allowed to check in if they have an unsettled balance on their reservation. Therefore, make sure there are no unpaid balances on your reservation. As we know, passengers also have the option to check in via online services but in certain conditions, travelers are restricted to using only ticket counters for getting the boarding pass. Pregnant passengers, children, unaccompanied minors, or a passenger traveling with a pet must check in at the Viva Counters present at the airport. Similarly, passengers who need extra help at the time of checking in or ticked special assistance at the time of booking must reach ticket counters for proper assistance in check-in VivaAerobus. 

VivaAerobus check-in time is different for all fare types and it also changes according to the destination. For domestic flights, individuals must check in 72 hours before the scheduled departure. In the case of international flights, check-in 24 hours prior to the scheduled departure is mandatory. Passengers flying within Mexico must check in at least two hours before the flight departure. If the flight is international then you must reach the ticket counters three hours before the scheduled departure. Mind you, the check-in counter closes 45 minutes before the national flights and 70 minutes before foreign flights. 

Important Things to Remember at Check-in Time

Important Things to Remember at Check-in Time

Below we have listed out important things according to the VivaAerobus check-in policy. Make sure to check this out before starting your check-in procedure

  • Minors are required to submit an unaccompanied minor form which must be filled out by either parent or by a legal guardian. 
  • Passengers with pets must go through the liability waiver at the VivaAerobus Check-in Counters. Additionally, the carrier must have the information tag with the passenger and pet’s details.
  • Keep all the needed documents ready for hassle-free VivaAerobus check-in.
  • Make sure your luggage aligns with the airline’s baggage policies.

Steps for VivaAerobus Check-In Online

VivaAerobus Check-In Online

As mentioned previously, there are several ways to check in for getting a VivaAerobus boarding pass. Passengers can either check-in online via the official website or using a mobile application or you can simply visit the ticket counter at the airport. However, passengers who require special assistance or wanting to change Flight on VivaAerobus must reach the ticket counter. 

VivaAerobus Web Check-In 

Passengers have the option for VivaAerobus Web Check-In from 10 days to 4 hours before the scheduled departure. Every fare type has a different check-in time, thus, passengers must confirm it. 

  • Start by opening www.vivaaerobus.com on your browser.
  • There will be an option on the homepage “My Booking – Check-in”, click that,
  • Now, enter your reservation code and surname then click on the “Passenger’s Checking in” option. 
  • After that, click on the “Check-in” option to download your boarding pass.

Check-in on VivaAerobus Mobile Application 

VivaAerobus Web Check In 

Now, VivaAerobus Web Check-in is easier with the mobile application. Download your boarding pass with these quick and easy steps

  • Firstly, install the Viva App on your mobile phone. It is available for both Android and iOS users.
  • Secondly, navigate the “my trip” option and your flight details. 
  • Similarly, provide the six-digit reservation code and surname. 
  • Afterward, click on the “check-in” option and save your boarding pass.

Check-in Through Ticket Counters at the Airport

Passengers may check in at the VivaAerobus ticket counter 2 hours to 45 minutes before the scheduled departure. Whereas, for flights to foreign destinations, passengers must check in 3 to 45 hours before the scheduled departure. The following passengers must appear at the ticket counter for VivaAerobus check-in

  • Pregnant Women
  • Travelers who had surgery recently.
  • Unaccompanied Children (Minors)
  • Travelers flying with pets
  • Passengers who require special assistance
  • Person with Disability
  • Passengers having legal situations that must be brought to the notice of the airline. 

VivaAerobus Check-In Time by Fare Type

Check below the VivaAerobus Check in Time according to the purchased fare:

ZeroLight Extra Combo
Web Check-in
Check-in Time(Domestic Flights)Three days before departureTen days before departure
Check-in
(International Flights)
24 hours before departure

VivaAerobus Contact Details

Viva Aerobus Contact Details

For more assistance, passengers may directly contact the airlines. The VivaAerobus Customer Service staff provide answers to all your questions. Check below the VivaAerobus phone number:

Calling from the United States866 359 8482
Calling from Mexico+52 81 82 150 150
atencion.clientes@vivaaerobus.com

VivaAerobus Check-in Related (FAQs)

How soon can I check in Vivaaerobus?

Passengers can check in 72 hours before the scheduled departure and in case of an international flight, the check-in should be done within 24 hours before scheduled departure. 

How do I check-in for my flight online?

Passengers can VivaAerobus check-in online via the official website and mobile application. You need to log in using the reservation code and surname then click on the “check-in” option.

Does VivaAerobus have an app?

Yes, the airline does have a mobile application that can be used for VivaAerobus check-in. The application is available for both iOS and Android users. 

How early do I have check-in online for the VivaAerobus flight?

Passengers can check in from ten days to four hours before departure time to get the boarding pass online. 

What are the details required for VivaAerobus check-in online?

Travelers have to log into the official website using the reservation code and last name to get the boarding pass online. 

Can I pay bag fees with the VivaAerobus online check-in?

Yes, passengers can buy additional checked baggage but you still have to appear at the airport to drop off your luggage.

Can I select or change my seat with the VivaAerobus online check-in?

Yes, you can but this may come with some additional charges. 
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