Passengers can cancel Aeromexico flight online, at the ticket office, or by contacting the airline directly. You may need your travel details like confirmation number for a successful cancellation. A change of plan can happen at any time and puts you in a situation where no other options are available rather than canceling a flight. Cancellation can be a difficult task for many travelers after confirming the reservation. Passengers can refer to Aeromexico Cancellation Policy for guidance. This page as well dictates the important aspect of the policy.
Aeromexico also released some useful guidelines to help passengers follow the process without any hassle. These guidelines are based on Aeromexico cancellation policy. This will clear the doubts of passengers if any, and guide through the process leading no complications. Check the below points to understand the cancelation process in a more crystal clear way:
With this cancellation policy of Aeromexico, passengers can cancel a flight within 24 hours reservation. No cancellation fee is charged irrespective of purchased fare, selected destination, or travel class. However, this request is approvable only when its is made at least 7 days or more before scheduled departure. Not only that, Aeromexico 24 hours cancellation policy guarantee full refund of all tickets. Passengers get refund amount transferred to their account within 7 to 10 business days. In addition, if you fall under following categories, cancellation process is not initiated:
Aeromexico makes the cancellation process very easy for its passengers by providing the most convenient way of canceling a flight. These processes include canceling a flight online, via phone call, and canceling it by visiting the Airport.
Almost every airline provides the facility for online cancellation because this is the most convenient way of doing it. It doesn’t require the passengers to be available physically or go anywhere. This can be done by sitting on a couch and making a few clicks on your mobile phone, or desktop. Follow the below steps to cancel Aeromexico flight:
Passengers who are not comfortable or don’t feel secure with the online cancellation process are also able to cancel the flight by making a phone call directly to the airline. Follow the steps given below to cancel the flight:
There are a number of passengers who still prefer to cancel or change an Aeromexico flight by visiting the airport directly. They don’t feel secure canceling the flight through these online modes. Passengers can directly visit the airline’s ticket counter at the airport. The Guest Care Staff will be available to entertain the query. Request the care staff to cancel the flight, and provide all the relevant information asked by them. Care staff will then cancel the Aeromexico flight on the passenger’s behalf. Ask for the refund, confirm the cancellation, and make the payment if applicable.
Apart from the 24 hours cancellation window, the airline charges Aeromexico cancellation fee to concerned flights. Check the charges below for making a cancellation:
Aeromexico Fares | Basic Fare | Classic Fare | AM Value Fare | Flexible Fare | Premium Fare |
Within 24 Hours of Flight Departure | No Charge | No Charge | No Charge | No Charge | No Charge |
Within 24 Hours of Flight Departure | Not Allowed | Not Allowed | $200 | $200 | No Charge |
Within 24 Hours of Flight Departure | Not Allowed | Not Allowed | Not Allowed | $200 | No Charge |
Passengers with flexible or premium fares are entitled to full refund, it is also applicable for tickets canceled within 24 hours window. Mind you, the ticket should be refundable in nature to claim refund from the airline. Non-refundable ticket holders can claim refund only when the ticket is canceled within 24 hours and at least 7 days before the scheduled departure. The refund amount is transferred to the original source of payment used for purchasing the ticket. This may take up to 7 to 10 business days. However, if you purchase the ticket with cash or cheque, the refund process may take around 20 to 25 days.
Note that there are certain conditions which may lead to no refund irrespective of your eligibility. If the flight is canceled due to natural calamities or uncontrolable reason, the airline is not liable to refund the amount. Moreover, if the passenger cancel the ticket closer to departure date, it is possible that entire cost is treated as penalty.
Passengers are entitled to compensation of up to 600 EUR for flights canceled by the airline. This covered under the EC 261 and applicable to flights originating from Europe and operated by the Mexican air carrier.
However, when the reason of cancellation is out of control, the airline will not be responsible for compensating the passengers. The airline will surely compensate the passengers in trouble when the cancellation is done from their end. If the airline is responsible, they must inform their customer about flight cancellation at least 14 days before the date of departure. If not, the passenger is entitle to compensation under EC261.
The compensation amount varies depending on multiple criteria, one of them is the length of the delay and how early the customer was notified. Aeromexico will offer you option of booking an alternate flight to the same destination or you can choose to get a full refund.
Is there a cancellation fee with Aeromexico?
How to cancel a flight with Aeromexico Airlines?
Can I cancel the Aeromexico reservation for free within 24 hours?
Can I cancel my Aeromexico flight and get a refund?
Does Aeromexico allow for cancellation?